Shipping and Ordering
How to order
- Easiest way: via basket on our website.
- write to us,
- via fax to +49 (0)761 2089911 (Our order form is here),
- call us +49 (0)761 208990 (Monday - Friday, 10am - 6pm) or
- via e-mail: firstname.lastname@example.org.
We will send you an e-mail as soon as your packages leaves our store.
We ship to the following countries and ONLY TO THESE: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK .
See also our FAQ (German only)
Orders within Germany
We normally ship within 5 days. Articles that we do not have in stock or articles with longer delivery periods have a note in the description.
We charge for postage and packing:
Post (DHL): 5.00€ .
Orders with a value of 75.00€ or more will be free of shipping expenses.
Payment is possible by
The invoice amount will be charged on the day of delivery.
Payment occurs at time of booking, credit memo will be refunded on the day of delivery.
No Flight 13 customer account needed. Payment occurs at time of booking, credit memo will be refunded on the day of delivery.
VISA, Euro / Mastercard - Payment occurs at time of booking, credit memo will be refunded on the day of delivery.
For more information see terms and conditions. (German only)
Please be aware that export shipments outside of Germany will not arrive within 24 hours but might take a couple of days longer. Normally we ship within 1 week. If we have to re-order items for you, orders can take up to 2-3 weeks. Please list alternative titles to guarantee faster service!
|Country||Post-free over||Deliveryman||Postage and packing|
|Czech Republic||300.00€||Post (DHL)||15.00€|
All prices in € (EUR) incl. German VAT.
Payment for international orders (Except Austria) is possible by Paypal or credit card.
Customs duty, taxes and other fees may apply on deliveries to non EU Countries. More information can be found on following websites:
Terms & conditions
Our terms & conditions are here terms and conditions. (German only)