Payment and shipping
We ship our packages "GoGreen" (climate neutral). Our shipping service provider DHL invests part of the revenue in climate protection projects to offset the greenhouse gas emissions caused by the transport. We receive an ISO certificate from the Société Générale de Surveillance with an overview of exactly which climate protection projects (e.g. rainforest reforestation, alternative energy production, etc.) were supported. Our cardboard boxes are custom made with a high recycled content, the licensing is done by the company Noventiz in Cologne. This website runs on a server that is climate neutral. We think that's great!
How to order
- Easiest way: via basket on our website.
Other possibilities:
- write to us,
- call us +49 (0)761 208990 or
- via e-mail: mailorder@flight13.com.
We will send you an e-mail as soon as your packages leaves our store.
The following terms and conditions apply
Domestic delivery (Germany) and neighbouring countries ONLY: Belgium, Czech Republic, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Österreich, Portugal, Spain, Sweden, Switzerland, UK.
Dispatch costs (inclusive of legally applicable VAT)
Vouchers
There are no shipping costs for vouchers.
Domestic deliveries (Germany):
We charge a flat shipping fee of 6.00€ per order.
From an order value of 75.00€ onwards, we deliver shipments free of cost.
Deliveries to foreign countries:
We charge a flat shipping fee for international deliveries:
| Country | Postage free from | Delivery service | Postage and packing |
|---|---|---|---|
| Belgium | 200.00€ | Post (DHL) | 15.00€ |
| Czech Republic | 200.00€ | Post (DHL) | 15.00€ |
| Denmark | 200.00€ | Post (DHL) | 15.00€ |
| Finland | 200.00€ | Post (DHL) | 15.00€ |
| France | 200.00€ | Post (DHL) | 15.00€ |
| Greece | 200.00€ | Post (DHL) | 15.00€ |
| Ireland | 200.00€ | Post (DHL) | 15.00€ |
| Italy | 200.00€ | Post (DHL) | 15.00€ |
| Luxembourg | 200.00€ | Post (DHL) | 15.00€ |
| Netherlands | 200.00€ | Post (DHL) | 15.00€ |
| Norway | 200.00€ | Post (DHL) | 25.00€ |
| Österreich | 200.00€ | Post (DHL) | 15.00€ |
| Portugal | 200.00€ | Post (DHL) | 15.00€ |
| Spain | 200.00€ | Post (DHL) | 15.00€ |
| Sweden | 200.00€ | Post (DHL) | 15.00€ |
| Switzerland | 200.00€ | Post (DHL) | 25.00€ |
| UK | 200.00€ | Post (DHL) | 20.00€ |
Delivery periods
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 5 - 7 days from conclusion of contract.
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
Accepted Payment options
- Payment by SEPA direct debit
- Cash on delivery (plus COD charges 5.50€)
- Payment by invoice
via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment via credit card
- Payment by SEPA direct debit
via PayPal:
- Payment via PayPal
- Payment via PayPal Express
via Stripe:
- Payment via credit card
If the delivery and/or billing address is abroad, payment for your order will generally be made by credit card or PayPal.
Further details on payment
Payment by invoice is possible from the third order onwards. The invoice amount is to be settled at the time of payment on invoice within 7 days.
When paying by SEPA direct debit, you authorize us by issuing a corresponding SEPA mandate to collect the invoice amount from the specified account. The invoice amount will be charged on the day of shipping. Please note that you are obliged to ensure sufficient funds in the account on the announced date.
Our bank account
Sparkasse Freiburg
IBAN: DE76 6805 0101 0002 1528 53
BIC: FRSPDE66