FAQ - The most frequently asked questions

Will I receive messages about the status of my order?

Orders placed through our online store are automatically confirmed by email immediately after successfully completing the ordering process. As soon as the order is processed and the order is accepted, you will receive an order confirmation. You will receive another e-mail including information about the value of goods etc. as soon as your package has left our warehouse. You can also request a confirmation of the current status of your order at any time.

Is there a minimum order value?

No.

How much will a delivery cost me?

On our shipping page you will find all information about shipping and cash on delivery costs. The shipping costs are covered by us from a certain amount.

Can I order from abroad at Flight13?

Of course you can also order internationally. We ship to the countries under the following conditions as listed on our shipping page.

How fast does Flight 13 deliver?

Available goods are delivered within 5 days. If individual items are not immediately available or have longer delivery times, this is noted in the item description.

I ordered from Flight 13 three weeks ago and nothing happened. What's up?

Apparently there are delivery problems with some of the ordered titles or the order has not arrived at our shop. A call to us (+49 (0)761 208990) will clear up any confusion. You can check the status of your order at any time. If you have not heard from us after 10 days, it would be desirable for you to call us to get your order on its way with replacement items. Please do not call us 3 days after you have placed your order. We are called Flight, but we can't fly that fast either!

You have already debited money from my bank, although I haven't received any discs yet?

We will debit the exact invoice amount from your account on the day of shipment. Normally you should receive your package 2 to 3 days after sending. If your package has not arrived 5 days after your account has been debited, you should contact us to investigate.

One of the discs you sent me is defective. Can I send it back?

If you received a defective disc from us, you are of course entitled to return the goods and get a replacement, in addition to the general right of withdrawal. Complaints must be made immediately after delivery of the ordered goods. The defect of the sound carrier must also be obvious and must not only be heard on your playback device, so please always check on at least one other device. It is not our fault if a CD does not play on your player or a record sounds scratchy when the record needle has not been changed for a year. We check every return carefully for defects indicated by you. Within the legal warranty period it is possible to demand rectification or replacement. If we are not willing or able to repair or replace the goods or if this fails for other reasons, you are entitled to withdraw from the contract or to demand an appropriate reduction of the purchase price.

Goods returns from complaints are generally collected from you.

I would like to browse more, but my eyes hurt already. Can't you send me something printed?

Sure! Flight 13 is not a pure internet mailorder, but publishes a printed catalog multiple times a year. The print catalogs don't include all the titles listed on the internet, but you can hold the catalog in your hand and browse through it. You can order it here.

We also have a record store in Freiburg.

Do you have an e-mail newsletter?

Yes, we have a weekly newsletter that contains the next week's pre-orders and the most important new releases. You can sign up to receive the newsletter here.

Can I order from you even if I don't speak German?

Our site is created in German and our contract language is German. However, you can change part of the pages to English by clicking on the top right.

I have lost your invoice. Can you give me the bank details again?

Aber sicher:

Sparkasse Freiburg
IBAN: DE76 6805 0101 0002 1528 53
BIC: FRSPDE66